Products & Services

Infrastructure

As a Professional Services organization, we are on the front lines helping customers determine
the most effective path to utilize technology and to implement solutions to help make business strategy a reality.
It is our mission to deliver services with integrity and provide the best possible customer experience.
Our professional services, products and software development capability provide numerous
advantages to customers.

Vismaad’s Professional Services are comprised of 4 Portfolios: IT Governance and Service Management,
IT Optimization, Unified Communications and Business Productivity.

The roadmaps and associated collateral support and build upon these solution approaches and address
a client’s level of operational maturity.

1. IT Governance and Service Management
   Increase awareness about the value of IT,demonstrate the business benefits of technical initiatives
   and successfully manage technical projects and deliver management programs that ensure technical projects
   are successfully designed, deployed and maintained. We can help companies:

• Establish formal processes to keep IT aligned to business goals, based on technical environment
  and business goals
• Assess IT Governance maturity and develop a map for improvement
• Identify technical projects and measure their potential value and risk to the business
• Track IT performance against key success factors and make it visible throughout the organization
• Optimize technical investments

1. IT Strategy & Planning
   To enable customers to implement technology projects that are essential to business success
   while optimizing investment dollars and delivering long-term, measurable cost savings.
   We can assess customer’s current environment and identify the changes necessary to align IT
   initiatives with business goals, eliminate unnecessary activities and maximize returns.
   Whether our customers need to define new services, justify expenditures or refine existing
   business models, our IT strategy and planning solutions provide the insight they need to optimize IT
   investments. There are three specific services within the IT Strategy and Planning category.
   They are:

• IT Governance Assess and Affect
• Process Governance & Architecture
• IT Strategy & Integration Program Management

2. Project/Portfolio Management
   The Project/Portfolio Management service evaluates the value and risk to an organization
   by collecting, analyzing, and maintaining summary project information of existing and candidate projects,
   needed for executive review and decision making. We help balance resources between projects,
   assess appropriate project management tools, methods and processes and takes proactive action
   when trends within the portfolio indicate action is necessary. This service also will help reconcile
   competing or conflicting priorities.
   
   

   At Vismaad, we practise a professional and comprehensive project management methodology.
   It can be described in four stages as illustrated below .

   
   

   Stage 1: Initiation

   
   

    

   The first stage is The Initiation, which begins once a Statement of Work (SOW) document is accepted
   and signed by the client. The project manager will review the client strategy and conduct
   a pre-engagement team meeting with the project team members

   
   

   Stage 2: Planning

   
   

    

   The second stage is The Planning Process. The project team will analyze the SOW in detail to perform
   a high level planning process. At this stage, the document scope is defined and the project team is ready
   to conduct a client kickoff meeting. Following the kickoff meeting, the project manger will establish
   a communication path with the client, as well as draw up schedules and milestones.
   Various plans will also be defined before arriving at the Project Definition Document (PDD).
   After the client verifies the PDD, the project plan commences.

   
   

   Stage 3: Implementation & Control

   
   

    

   In stage three, we deliver the contracted services. Throughout the duration of the project, weekly meetings
   (or whenever required) will be held to review and update the client with the most current status.
   Upon completion of project deliverables, an internal review will take place among the project team members.
   This will be followed by a client deliverable review and a client acceptance process if the client is satisfied
   with the deliverable.

   
   

   Stage 4: Continuous Project Management & Control Activities

   
   

    

   The fourth stage – Continuous Project Management & Control Activities – takes place throughout the entire project.

   
   

   Stage 5: Closeout

   
   

    

   The fifth and final stage is The Closeout. The project manager will collect and verify all final records
   and proceed to conduct a client closeout review.

2. IT Optimization
   IT Optimization solutions help organizations manage their technology infrastructure to make
   certain that IT initiatives align with business goals, eliminate unnecessary activities and maximize return.
   Our solutions can help map technology solutions to your unique business needs, ensuring that technology investments support business objectives and goals while optimizing investment dollars and delivering
   long-term, measurable cost savings.
   
   Professional Services include :
   
   Consolidate existing infrastructure, improve performance & controls:

• IT Performance Optimization (Network & Application) IT Performance Optimization
  is a suite of professional and managed services that provide our customers a view of what
  applications are running on their network, how they are performing on that network
  where bottlenecks may reside and suggested solutions for resolution.



• IT Strategy and Integration (Network Evaluation) IT Infrastructure Services from VISMAAD
  Professional Services can help customers map technology to unique business needs
  select the most suitable and effective elements from the array of current and emerging
  technologies and deploy them to their greatest advantage. In addition, VISMAAD Professional
  Services can help with developing the necessary processes and tools to support
  the rapid implementation of enhanced services for their customers and end-users.

Enable infrastructure to drive value, increased functionality and productivity:

• Unified Communications & Collaboration:

• Professional / Consultancy Services
• Managed Services:

• Conferencing & Collaboration
• E-mail & Unified Messaging
• Voice & Communications

3. Unified Communication and Collaboration
   Enable your communications infrastructure, mobility, desktop and applications to work together
   so users can take part in almost any kind of communication with anyone at any time.
   Engage more efficiently with employees, suppliers, customers and business partners
   by providing a single platform for all enterprise communications: email, messaging,
   voice, mobile, data, video, conferencing. This includes
   
   UCC Professional Services:

• Planning & Assessment services
• Pilot services
• Design services
• Implementation services
• Management & Security services
• End-user Training & Adoption
• E-mail & Messaging capabilities
• Microsoft Exchange & Office Communications Server (OCS)
• Collaboration capabilities
• Microsoft SharePoint Services and Technologies

4. Business Productivity
   Enable your communications infrastructure, mobility, desktop and applications to work together
   so users can take part in almost any kind of communication with anyone at any time.
   Vismaad Professional Services Business Productivity solutions are designed to help customers
   achieve their goals by supporting and improving workflow, collaboration and data retrieval and analysis.
   
   Components of Business Productivity include Application Productivity, Operating and Directory Services.

1. Application Productivity
   By streamlining business processes and adding integrated functionality to familiar programs,
   Vismaad Professional Services' Productivity Application solutions help organizations address
   compelling business needs, improve program execution and enable effective decision-making.
   Based on mainstream Microsoft Platform technologies that integrate with common
   user interfaces such as Microsoft Office and SharePoint, these flexible technologies
   can be readily adapted to your specific needs. Vismaad Professional Services provides
   end-to-end implementation of the individual features and tools needed to improve
   business productivity throughout your organization. Application Productivity includes:

• Collaboration
• Business Intelligence
• Enterprise Project Management
• Custom Business Application
• Lotus Notes Assessment & Migration

2. Operating Systems & Directory Services
   Operating Systems & Directory Services solutions from Vismaad Professional Services
   help customers select and integrate the operating systems and network services
   that are right for their business environment. Building upon this foundation, we help them design
   and implement messaging systems; integrate directory services with Microsoft Active Directory;
   help them manage server and workstation infrastructures and help ensure operating system
   security with the right application software and processes.

VISMAAD Professional Services offers three specific services within the OSDS category:

Directory Services
Operating Systems
Enterprise Services

Vismaad Professional Services can help to:

• Improve workflow and collaboration
• Manage and execute strategic initiatives
• Facilitate faster and more effective decision making
• Streamline product development
• Support key business processes